Operations & Transformation Leader
Executive Summary
A highly analytical and results-oriented Operations Manager with a foundational background in Mechanical Engineering. Proven track record of building and enhancing management teams to boost productivity, specifically within high-volume consumer goods and premium design-led sectors. Expertise lies in the intersection of supply chain control, QA compliance, and Business Intelligence.
Key Operational Achievements
Designed and embedded a comprehensive Quality Management System that delivered a 50% reduction in faulty product claims within 18 months.
Implemented inventory management systems that boosted stock availability from 85% to 97% year-on-year.
Replaced legacy spreadsheets with custom-built apps and BI/MI reporting suites to enhance pricing accuracy and customer communication.
Developed a sales velocity database to assist with warehouse mapping, significantly optimizing pick efficiency and order fulfillment.
Oversaw the critical path for New Product Development, increasing “at-launch” stock availability from 15% to 85%.
Core Competencies
- Systems Expertise:
Advanced proficiency in SAP, Jira, QlikView, and QlikSense. - Data & Finance:
Transitioned business units from Average to Standard Costing; created international pricing structures. - Global Supply Chain:
Managed UK/Far East QA teams; rigorous factory audits for ethical & technical compliance. - Business Transformation:
Managed teams to execute warehouse automation, EDI onboarding, and acquisition readiness.
Career History
- Current: Operations Manager – Premium Design-Led Brand (Warwickshire)
- Previous: Head of Trading & Pricing / Head of Business Transformation – International Consumer Goods Group
- Previous: Head of Trading Operations / QA & NPD Systems Controller
- Early Career: Quality Engineer & QA Manager – Major UK Retail Distribution
- HNC Mechanical Engineering
- Lead Assessor – Auditing
- Advanced MS Office & Database Development