Location: Kidderminster (happy to commute ~40–45 mins: Droitwich, Bromsgrove, Redditch, Worcester etc.)
Target Salary: £30,000+
Availability: Immediately (currently temping)
Profile
34313 is an experienced B2B Account Manager / Internal Sales professional with a strong track record across construction products, training services and design-led manufacturing.
She manages customer relationships end-to-end – from first enquiry through to delivery and aftercare – and is known for her bubbly, engaging personality and strong ownership of her accounts. She thrives in busy, fast-paced environments where there’s always something to get stuck into.
In her most recent role she received multiple pay rises and a promotion, and in a previous business she was one of a select few staff invited to move across during a takeover – both strong indicators of performance and trust.
Key Skills & Strengths
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Account Management & Client Care
- Manages portfolios of B2B clients (housebuilders, dealers, resellers, corporate customers, schools).
- Handles inbound and outbound contact via phone and email.
- Takes ownership of issues and queries until fully resolved.
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Internal Sales & Upselling
- Prepares and follows up quotations.
- Identifies upsell and cross-sell opportunities within existing accounts.
- Comfortable working to targets while keeping relationships front and centre.
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Scheduling, Coordination & “Traffic Control”
- Books and coordinates training, installations, site visits and deliveries.
- Diary management for instructors/engineers/photographers and external account managers.
- Ensures all parties know what’s happening and when; flags risks early.
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Sector Experience
- Construction / housebuilding
- Dealing with site managers and buyers, managing call-offs, capacity and lead times.
- Design-led manufacturing / interiors:
- Coordinating dealer and corporate accounts from quote through to installation.
- Training / service delivery:
- Booking and organising courses and client bookings.
- Construction / housebuilding
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Systems & Administration
- Confident with Microsoft Word, Outlook, Excel and PowerPoint.
- Experience with multiple CRM/ERP-style systems (e.g. Matrix/TSM, Syspro, BigChange, Masterpack).
- Accurate data entry, reporting and general sales admin.
- Personal Style
- Warm, positive and approachable – builds rapport quickly.
- Likes to be busy and productive; not someone who sits waiting for work.
- Flexible around peak periods, happy to help with overtime when required.
Recent Roles (Summary)
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Sales / Account Manager
Managing B2B client enquiries for powered access hire and training; issuing quotes, managing bookings end-to-end, coordinating instructors and growing a reseller network. -
Internal Sales Coordinator
Supporting external account managers, managing dealer and corporate accounts, preparing quotes, processing orders and arranging installations/deliveries for design-led office furniture. -
Customer Service / Capacity Coordinator
Handling housebuilder accounts, managing call-offs, coordinating capacity and lead times, scheduling production and deliveries, and providing regular reports to senior management.
Ideal Positions
- Account Manager / Client Relationship Executive
- Internal Sales / Sales Coordinator / Sales Support
- Customer Success Executive (B2B)
- Customer Service & Logistics / Capacity Coordinator
- Office-based Contracts / Projects Coordinator (client-facing)