Experienced administrator and people-first problem-solver with 15 years of customer service / project & pricing management, strong stakeholder communication, and proven ability to work under pressure and to deadlines. Comfortable influencing at all levels and establishing new processes & controls in growing environments. SAP Sales Superuser.
- Established new processes across a growing education-market business, including HR tracking and CRM/marketing flows.
- Mapped and systemised B2B/B2C accounts for UKEG, supporting Sales, Marketing, and Accounts with robust controls.
- As EMEA after-market Pricing Manager, improved annual price realisation from ~70% to ~85% (~$1M uplift).
- Led SAP Sales rollout/support for ~60 key users (site support ~450), the fastest implementation across multiple UK sites.
- NHS Healthcare Assistant since 2016: adaptable across wards, maintained accurate records, and delivered person‑centred care.
✔ Available for permanent Adminsitration roles (Studley & Local Areas)