Summary
My Candidate is an organised, customer-focused professional with nearly five years’ experience with an insurance company, working in complaints and case management within a structured, process-led environment. She’s confident handling high volumes of work, keeping records accurate across multiple systems, and communicating clearly with customers and internal stakeholders.
What she does well
- Triages new work daily and prioritises competing tasks
- Logs, updates and manages cases across different systems
- Resolves issues informally where possible (customer updates, payment checks/processing)
- Completes full investigations and produces formal written outcomes when required
- Works to deadlines and keeps documentation compliant and complete
Stand-out strength
My candidate is the go-to person for high-risk clients (mental health/financial distress flags). She handles sensitive situations calmly and professionally, gathers the right information, and ensures the correct next steps are taken.
Why she’s looking
Her current work is being outsourced, so she’s seeking a secure permanent move.
Ideal roles
Service Coordinator / Customer Service Coordinator / Client Services / Complaints & Resolutions / Case Administrator / Service Admin / Operations Support / Scheduling & Coordination
Location & working style
- Based in Droitwich
- Open to roles across Worcestershire (including commuting)
- Ideally hybrid roles, but flexible for the right opportunity
Salary
Currently £28.5k – ideally looking for progression depending on the role.