Candidate profile | Ref 18161
Service Operations Team Leader
Stratford-upon-Avon | Permanent | Available on 1 month’s notice
Location
Stratford-upon-Avon, looking for roles in and around the town
Current role
Service Team Leader, national field-service business
Looking for
Service or operations coordination, or team leadership
Salary guide
c.£35k up
Notice
1 month
Interviews
Available at short notice
Summary
A calm, hands-on service operations leader who has spent the last four years scaling a national field-service operation from the inside. She joined as an Operations Administrator, was promoted to Service Team Leader, and now runs the engine room of a busy service department: scheduling a UK-wide engineer workforce, leading a team of coordinators and keeping high-profile client accounts inside strict SLAs. She solves problems quickly, stays level-headed when the diary falls apart, and is liked by clients and engineers alike.
Key achievements
- Promoted from within: from Operations Administrator to Service Team Leader while the engineering team grew several times over.
- High-volume scheduling: grew the department’s monthly job volume by more than 250% and now oversees thousands of jobs a month nationwide.
- People leadership: leads, supports, and develops a team of Service Coordinators.
- SLA management: manages key client accounts through facilities management portals, covering planned maintenance and emergency call-outs.
- Compliance and safety: arranges permits, engineer vetting checks and site-specific risk assessments for jobs across the UK.
- Systems and training: designed scalable processes and team training to support growth, and regularly steps up to run the whole department.
Skills and qualifications
Scheduling & route planning
SLA & portal management
Permits, risk assessments & vetting
Team leadership & training
Process improvement
First Aid trained
BA (Hons) Design
SLA & portal management
Permits, risk assessments & vetting
Team leadership & training
Process improvement
First Aid trained
BA (Hons) Design
Would suit
Service Coordinator / Senior Coordinator
Service or Operations Team Leader
Operations or Planning Coordinator
Contracts / Service Administration Lead
Facilities Coordinator
Customer Service Team Leader
Service or Operations Team Leader
Operations or Planning Coordinator
Contracts / Service Administration Lead
Facilities Coordinator
Customer Service Team Leader
Arden’s view
We have worked with this candidate for several years and watched her grow from administrator to running a department. She is one of the strongest operations people we have: organised, unflappable and liked by everyone she works with. If you run engineers or any scheduled service, she will make your life easier.
Interested in meeting this candidate? Quote Ref 18161 and speak to Nicki.