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Customer Service Administrator (property)

£22,000 per annum in Fladbury

  • Can' ID: 5318
  • Contract: permanent
  • Location: Fladbury
  • Salary: £22,000 per annum
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Highly experienced business professional with several years of experience within customer services in the property industry

Reference:                                        ND-21004

Salary Expectations:                    £22,000 per annum

Location:                                          Fladbury

Driving License?                            Full driving license

Highest level of Education:        Ba Hons. 2:2 – Business Studies and Law

Last Position:                                Property Manager

“I have built the ability to provide outstanding customer services during my professional career and ensure I represent any business in a professional and approachable manner. Having dealt with a broad range of customers across multiple sectors, I possess solid skills in organisation, problem solving, team work, communication and complaint handling. I am also able to handle complex situations whether they are face to face, via email or by telephone.”

Key Skills, Business Experience & Capabilities

  • Staff Supervision/Team Working
  • Data Analysis/Checking and Verifying
  • Microsoft Office
  • Sales
  • Internal and External Client Liaison
  • Business Administration
  • Planning and Organising (to meet deadlines)
  • High Level Customer Service

Qualifications, Accreditations, Training and Professional Development

  • Ba Hons. 2:2 – Business Studies and Law
  • GNVQ – Business Studies

In their last role, our candidate has been responsible for the following:

  • Managing over 135 residential properties across Worcestershire
  • Arranging quotations and estimates for works over £150.00
  • Overseeing all works and agreeing all invoices to be processed and paid
  • Carrying out renewals when they are due
  • Liaising with landlords and tenants with reference to all works, keeping Corgi gas records up to date
  • Managing a contractor base and interviewing new contractors, following the company procedure with regards to new contractors
  • Organising and carrying out property inspections on a quarterly basis and reporting these back to the landlord
  • Arranging any works required from property visits
  • Writing up the specifications for major works and sending them to three contractors for quotations, liaising with the landlord regards the quotation and instruction for the works
  • Carrying out completed work inspections and signing them off as completed or raising issues and arranging for the contractor to return and complete the works where required
  • Dealing with rental and account queries
  • Booking check in and check outs, dealing with deposit releases and disputes
  • Managing client database

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