A Project Manager / Process Analyst who loves Excel! Seeking permanent opportunities in the Warwickshire area with a salary of up to £28,000 pa
Salary Expectations: £28,000
Driving License? Full license, flexible on location
Highest Level of Education: A Levels and Business Studies Certificate
Current Position: Billing Supervisor
A versatile, innovative Manager and Project Management/Process Analyst bringing 12+ years of experience in overseeing a wide breadth of projects to drive quality and system implementation improving client feedback as well as promote operational efficiency and revenue growth. Instrumental in collaborating with key stakeholders to forecast business needs and define corresponding KPIs, as well as developing quality assessment tools and staff trainings to monitor business results. Accomplished in identifying key trends and system/process improvement areas and designing corresponding tools and projects to address improvement needs. Proficient in Microsoft Word, PowerPoint, Visio, and Excel; Basic VBA and Macros knowledge.
Areas of Expertise
- Project Management
- Client Management Process/Data Analysis
- KPI Management
- Stakeholder Liaising
- Risk Management
- Data Reconciling
- People Management
- Excellent communication skills – verbal and written
- Quality Monitoring
- Client Focus Development
- Business and Commercial Forecasting
- Revenue Generation
- Staff Training and Development
- Customer Liaison
- Process Improvement
- Database Management
- Analytical and problem-solving skills
- Planning and prioritisation skills
Previously worked as a Billing Supervisor, Documentation and Systems Analyst, Service Improvement Manager, Operations Analyst and a Quality Team Manager. The last role involved ensuring the billing team accurately produced and delivered invoices to customers on a daily basis to ensure timely receipt of invoices allowing customers to pay within terms.
The Documentation and Systems Analyst role involved working closely with all areas of the business to continually improve the overall service and performance provided, monitoring and developing current systems and databases, also took on the responsibility of processing the company clients accounts.
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