Customer Service Advisor

£8.60 per hour in Redditch

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Customer Service Advisor (Monday to Sunday 7.30am to 4.00pm)

Redditch • £8.60 per hour • Permanent • Full-time

Our client based in Redditch are recruiting for a Customer Service Advisor for a brand new campaign.  Full training will be given.  An excellent opportunity for the right candidate.

The Customer Service Advisor day to day duties will be:

  • To be available at all times to take inbound and outbound calls
  • To receive claims via the telephone, email or specific client portals
  • To deploy a supplier from the network to each claim within the required SLA
  • To give excellent customer service to each caller
  • To follow through each claim so that the customer only has to make one phone call
  • To resolve complaints promptly
  • To log complaints in line with company procedures
  • To escalate any issues that need to be dealt with by a Supervisor
  • To raise invoices and purchase orders for completed claims
  • To maintain the accuracy of the CRM system
  • To fully embrace treating customers fairly
  • To understand data protection regulations and ensure that all times these are adhered to
  • To comply with health and safety regulations in all aspects of general duties.

The required skills and experience for our Customer Service Advisor will be:

  • To have experience in a customer service role
  • To have working knowledge of MS Office
  • To be available from 30th September
  • To be prepared to undertake training and better own skills proactively The Customer Service Advisor will receive:
  • Free parking
  • To have the opportunity to better your salary
  • Full time hours 40 hours a week
  • The opportunity to join a well-established business

Apply for this role

To apply for our Customer Service Advisor, please go to our Arden Personnel website Job reference NM-1665. If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Sorry, this in Customer Service role has been filled

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