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• Redditch • £19000 per annum • Permanent – Full time• Exciting new opportunity to join a growing company
Job Description: Arden Personnel are currently recruiting for a Customer Service Negotiator. This role forms part of a debt collection department and is in place to collect overdue money owed to our client from their customers as efficiently and effectively as possible. As a Customer Service Negotiator you will have the following responsibilities;
Contacting debtors by phone, email and letter Using strong questioning techniques & negotiations Researching and understanding your allocated customer’s expectations and working to exceed those expectations by designing your collections strategy around themKeeping customers informed of relevant new information as and when requiredUpdating our database is stringent accuracy and ensuring all relevant information is updated and where relevant complies with the data protection principlesConducting investigation work and where relevant instructing tracing agents in cases on absconded debtorsProcessing card payments with accuracy via our card payment systemAdvising both debtors and customers of relevant proceedings to consider. Ensuring debtors are kept informed of the potential proceedings and the consequences of those proceedingsSupporting and sharing experience and knowledge with the current team
The Successful ApplicantTo be considered for this Customer Service Negotiator role you will need to be;Strong, professional telephone manner Excellent negotiation skills An eye for details and accuracy experienceExcellent customer service skills Common sense approach to work Experience of working with email software and gener computer skills Team playerFlexibility
What’s on Offer?As a Customer Service Negotiator you will receive;£19,000Full time hoursTraining course- NVQ – contact centre operationsAnnual completion of the CSA CAI accreditation
Apply for this roleTo apply for this Customer Service Negotiator role please go to our Arden Personnel website www.ardenpersonnel.co.uk. Job reference NM-1609.